The paper aims at providing an overview of the connection between smart working practices and the organization of labour. It attempts to analyse both pre-pandemic and post-pandemic sources to obtain the broadest possible perspective and conclusions, based on well-established scientific theory and evidence. In so doing we first analysis the drivers of remote work, taking into account both the perspective of the organisation (managers) and employees. Second, we investigate the impact of remote work on the efficiency and quality of work from the perspective of the employer. Third we analyse ten case studies covering the motivation to introduce remote work, its impact on working conditions and job satisfaction, development of skills and the role of collective workers representation in setting conditions of remote work. The report is concluded with some final remarks and key takeouts.